"How To" Help

Looking for written instruction for how to use certain features? Check here for popular guides and questions.

• What is the process for checking customers in and out?
• How to Force Log and Lock Out a Staff Login
• How to Invite a Staff Member to have a Groomer.io Login
• New Employee To-Do List
• How to Add a New Employee Profile
• How to Set Up a Staff Member Schedule
• How to Add Appointment & Follow-up Notes
• How to Edit Slot Availability Without Changing Your Schedule
• How do I update Groomer.io?
• How to Remove a Day Marked as Closed
• How to Mark and Unmark a Facility or Employee as Full
• How to remove Automated Messages for Specific Customers
• Resubscribe a Customer to Automated Messages
• How to mark a Pet as Deceased
• How to Set Up a Facility Schedule
• How do I cancel my Account?
• How to add a customer to the Shit List 💩
• How to Setup a Recurring Schedule for Clients
• How can I download a backup?
• Terms of Service / Liability Waivers
• How to Create a New Facility
• How to require a Groomer for each Appointment
• How to set up Payroll Management
• How do I set up services with variations?
• How to Mark an Appointment as a No Show
• How to Upgrade when your Free Trial is ending
• How to schedule an Appointment - Bulk Style
• How to schedule an Appointment
• How do I reset my password?
• How do I add a new customer?
• How to Update a Customer's Card On File