Regrettably, there are occasions when we need to terminate our relationships with clients. The "shit list" feature enables you to monitor and manage these undesirable customers.
Although placing a customer on the "shit list" won't stop them from seeking appointments, it serves as a clear signal that there was a negative experience in the past. When a customer is added to the "shit list," you can specify a reason, which will be flagged when a new request is made.
Adding a Customer to the Shit List
-From the Home screen, search for the customer you would like to add.
-Tap on the Customer Details box
-From the prompts provided, select "Add to Shit List"
-Enter notes for why this customer is being added
-Select Done
Removing a Customer from the Shit List
-From the Home screen, search for the customer you would like to add.
-Tap on the Customer Details box
-From the prompts provided, select "Remove from Shit List"
-Select Done
If you need any additional help, do not hesitate to reach out to Support@groomer.io. 🐾