---
title: How to add a customer to the Shit List 💩
description: Regrettably, there are occasions when we need to terminate our relationships with clients. The shit list feature enables you to monitor and manage these undesirable customers.
---

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# How to add a customer to the Shit List 💩

## Regrettably, there are occasions when we need to terminate our relationships with clients. The "shit list" feature enables you to monitor and manage these undesirable customers.

Although placing a customer on the "shit list" won't stop them from seeking appointments, it serves as a clear signal that there was a negative experience in the past. When a customer is added to the "shit list," you can specify a reason, which will be flagged when a new request is made. Please note that adding a Customer/Pet Parent to the Shit List will turn off their Ability to Schedule Online. You can change this from the Customer's in app profile. 

### Adding a Customer to the Shit List

-From the Home screen, search for the customer you would like to add. 

-Tap on the Customer Details box

-From the prompts provided, select "Add to Shit List" 

-Enter notes for why this customer is being added

-Select Done

### Removing a Customer from the Shit List

-From the Home screen, search for the customer you would like to add. 

-Tap on the Customer Details box

-From the prompts provided, select "Remove from Shit List" 

-Select Done

 

 

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