How do Online Requests work?

With Online Request, this is ONLY an avenue for customers to reach out. This is not an appointment or a specified requested appointment time. These are time ranges to support the initial request. Some customers have found using options such as: Morning, Afternoon, or Evening, helps provide more clarity. We can also add verbiage to the Online Request page for your clients to better understand that this is NOT a scheduled appointment, it is a request and this time may or may not be available. We allow customers to request on days that may appear fully booked so you may work them in or around as needed, as opposed to not having any way to ask for an appointment.

If you have a day that is full, then we recommend using the Mark as Full option. Days marked as full will not show on your Online Request page.

We can also add verbiage to your Online Scheduling page for customers specifying that this is for requesting an appointment only and they will receive a text once their appointment has officially been scheduled.

Let me know if you have further questions, need to make changes, or would like to meet to visually walk through the differences of these options.

 

-Display Name: (company or facility name)

 

-Min Days Out: (must schedule more than X days in future)

 

-Max Days Out: (must schedule less than X days in future)

 

-Disclaimer: (will be displayed at the bottom of your booking page)

 

-Allows New Customers: (yes/no)

 

-Service Areas: (zip codes that your company services)

 

-Requestible Times: (times that customers will be able to request) **note that customers will be able to request an appointment at your set requestable times whether you have an appointment at that time available or not. You will have the option to confirm, decline, or reschedule these appointment requests**

 

 

-Your custom logo

-Your custom colors

-Custom notes/disclaimers

-Buttons that link to external websites